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Post-installation and Critical Parts Logistics Solutions
Your Challenge: Supporting post-installation requirements of your customers, including critical spare parts replenishment programs that minimize costly down time.
Our Solution: Customized service logistics support such as that provided for Sun Microsystems and Xerox. For instance, in North America we support a one-hour response time from order to delivery, using a 24/7 high-tech call center and 105 strategically located stocking locations and couriers. All providers are linked through an Internet-based application that provides real-time data about where products are in the pipeline. This allows repair vendors and planners to make better, faster decisions that speed cycle times and minimize parts inventories.
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Industry Challenges
Manufacturing Supply Chain
Order Management & Fulfillment
Post-installation Service
Other Links
Supply logistics / VMI
Service logistics / Critical parts
Downloads (pdf)
High-tech Solutions Overview
Case Studies (pdf)
Sun Microsystems
Nortel to Latin America
Nortel Lead Logistics
Xerox
Copiers & parts
VMI - Manufacturers
VMI - Suppliers
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